The following are just a few excerpts from emails and letters received by customers.
We have recently completed a project in South Korea. Please see here for a great report!
Not only are Patapsco products of high quality, the management and diagnostic tools all prove invaluable in the “real world” and our support is exceptional.
You can be confident in our products and our commitment and support of both our platforms and of our customers |
"It’s been invaluable. We couldn’t have completed the project without it. We ‘upgraded’ from ISDN to broadband some time ago and even if we still had them it would have cost us every time we tested the kit.
The project had four video conferencing systems each with four ISDN ports. In retrospect a 16 port device would have given us 100% testing on all systems at the same time but the 8 port simulator was perfectly OK.
On site there was some confusion over the structured wiring that carried the ISDN2 circuits so it was a relief to be able to use the simulator to prove that our equipment was working OK."
“Patapsco has performed a great deal of testing with the Liberator units, the available Brent variants and Polycom systems. This testing has been a precursor to installations with various Government agencies/departments, police forces and armed services - all using the Brent secure devices. Patapsco also manufactures a specific variant of the Liberator which has special features developed in conjunction with CESG - and consequently they are very confident with the interoperability of the Liberator/Brent solution with Polycom systems. Polycom in fact uses the Liberator S unit in its own video network - and can demonstrate this connectivity with units installed in Milan, Munich. London and Madrid.” A Polycom spokesperson
“..The Patapsco equipment has proved very successful and helped us to deliver a recent project on time and in budget. Over the next few months we intend to review our network and the possibility of using Patapsco equipment for resilient links to our remote sites. The after sales support that Patapsco provided was excellent.” Head of Technical Services at a major NHS Hospital Trust in the UK
" ...Yes, the Liberator is in and working fine.
After a few setup questions, dealt with superbly by your support team, it
is doing exactly what we required it to do.
Mit freundlichen Grüßen / with kind regards, IT Support , Bank in London
"
...Thanks for all your help and advice. It's been a pleasure to talk to you
and your colleagues, so nice to find a company with such a professional
attitude towards customer service.
David"
“ … Thanks again for you prompt assistance and guidance. You've just got yourself another satisfied customer.” VP, Information Technology for an aircraft leasing company, Ireland.
“ …works without problems. Easy to setup, easy to use. I'm sure it was the right decision to buy this little neat device. Always recommend it to colleagues and PBX guys I meet.“ Systems Integrator, Austria
„ ... I was pleasantly surprised to see how easy it was to set up and we could get it operational in a matter of minutes…..” Operations Manager for specialist parking and fleet management services, Ireland
“ … I'd like to pass on my sincere thanks to Mr X and Mr Y. They have been helping me to set up a couple of PacketBand boxes that we are trying to use over the internet over a satellite link. They have both been extremely helpful and very professional, especially Mr X who has been invaluable in a challenging situation. Within a week we have made more progress on this project than previously, and that is in no small way thanks to X and Y … It has been a pleasure working with them, and I look forward to working with them again in the near future” Project leader, MOD Research agency, UK
“ … we are very happy with the Patapsco Simulator. It's a good tool to solve configuration problems about router and dial-on-demand backup lines.” Telecom Systems Engineer for company sourcing IT and bank back office services to banks, Switzerland
“ … Like all dealings with your company this is just another example of what a good, friendly and positively wonderful service that I have found. Much obliged and mucho kudos to you all.” IT Support Supervisor, provider of defence and security technology-based solutions and services, UK
“ … Thanks for your help, I think I speak for everyone involved over here that you have gone a great deal out of your way to provide this service for us and I truly appreciate it.” Systems Engineer defence and aerospace systems supplier, US
“ … The units were used 24/7 between Osaka and London for the duration of the World Athletics Championships and performed flawlessly. Please pass on my thanks to Mr X and Mr Y for their help in getting the system set up, everybody was suitably impressed.” television sound supervisor & designer specialising in Outside Broadcasts, UK
“ … Thanks so much for the best support I've ever experienced from a supplier.” Senior Datacom Engineer for company designing and developing embedded products for Telco market, Canada.
“ … Cheers to whoever it was that talked me through the config of our two PacketBands yesterday - top stuff, it's working a treat...” Senior Network Analyst, NHS Trust, UK |
